Terms of service

Last updated: November 14, 2026

About these terms

Closer by Faith operates this website and store, hosted on Shopify. These terms apply to use of our store and purchases from us. Questions can be sent to contact@closerbyfaith.com.

Products and orders

Read the product information before ordering. Images represent the products, although screen settings can affect how colours appear. This does not limit your right to receive goods matching their description.

Provide accurate order and contact information and use a payment method you are authorised to use. If we cannot fulfil an order, we will contact you and refund any payment for goods we cannot supply.

Prices and payment

Customer prices and checkout are in Australian dollars (AUD). Prices, discounts and any applicable taxes are shown before you place your order. Available payment methods are displayed at checkout. Promotional offers follow the conditions stated with the offer.

Shipping

We ship to Australia only, with free shipping. Our estimated delivery time is 5 to 7 days, not a guaranteed delivery date. See our Shipping policy.

Refunds, exchanges and cancellations

Our voluntary refund policy allows requests within 30 days of delivery for new, unused items in original packaging. No return shipment is required for a refund; customers may keep the items after an approved refund. We also offer free exchanges. See our Refund policy for the process and the separate protection for faulty goods and mandatory rights.

Acceptable use and intellectual property

Do not use the website for fraud, unlawful activity, interference with its operation or infringement of others’ rights. Website content and branding are protected by applicable intellectual-property laws, without restricting uses permitted by law.

Privacy and cookies

Our Privacy policy explains personal-information handling. Our Cookie policy explains cookies and related choices. Agreeing to these terms is not consent to non-essential tracking.

Mandatory consumer rights and responsibility

Nothing in these terms excludes or limits mandatory consumer rights, legal guarantees or liability that cannot lawfully be excluded. This includes applicable rights under the Australian Consumer Law. See the ACCC guidance on consumer remedies.

We remain responsible for our obligations under applicable law. Raise complaints with us at contact@closerbyfaith.com; your right to use other remedies available under applicable law remains unaffected.

Changes

Updates apply to future use of the store and do not retrospectively remove rights relating to an existing purchase. The terms made available for your purchase apply, subject to mandatory law.